Privacy Policy

THE RESIDENCES DEVCO, S.L, informs below of its privacy policy applied to personal data.

The use of the website does not imply that the user must provide any information regarding their identity, and we cannot associate it to a specific user. In the event that personal data is provided, this data will be collected and used in accordance with the limitations and rights contained in this text.

Who is responsible for the processing of your data?

DATA CONTROLLER: THE RESIDENCES DEVCO, S.L., CIF B-72718554, Calle Nanclares de Oca, 1-B, Madrid, Spain.

TIN:B-72718554.

Post address: Calle Nanclares de Oca, 1-B, 28022 Madrid, Spain

Contact email with data protection officer: rrotaeche@harbert.net, cclemente@harbert.net

What kind of data do we process?

Depending on the products, services or functionalities that you want to enjoy at any time, we will need to process some data or others. In general, said data will be, depending on the case, the following:

• Your identification data: name, surname, language, country from which you interact with us, contact information, etc.)
• Connection, geolocation and browsing data.
• Commercial information if you are subscribed to our newsletter.
• Data about your tastes and preferences.

Remember that, when we ask you to fill in your personal data to give you access to a functionality or service on the website, we will mark some fields as mandatory, since they are data that we need to be able to provide the service or give you access to the functionality in question.

Please note that if you decide not to provide us with this information, you may not be able to complete your registration as a user or you may not be able to enjoy those services or features.

For what purpose do we process your personal data?

Depending on how you interact with our website, we will process your personal data for the following purposes:

1. To attend to the requests or queries that you make through the different means incorporated into our website.

We only process the personal data that is strictly necessary to manage or resolve your application or request for our services or group services.

1. For marketing purposes.

When you subscribe to our newsletter, your personal data will be used for the periodic sending of company newsletters.

Remember that you can unsubscribe from the newsletter, at any time and free of charge, by contacting us through the email of the data controller or by following the instructions that we will offer you in each of our communications.

1. Usability and quality analysis to improve our services (cookies)

If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, that is, to understand the way in which users interact with our Platform and thus be able to introduce improvements to it. Likewise, on occasion, we carry out quality actions and surveys aimed at finding out the degree of satisfaction of our customers and users and detecting areas in which we can improve.

What is the legal basis for the processing of your data?

The legal basis that allows us to process your personal data also depends on the purpose for which we process them, in this way we will find different legal bases by virtue of the following purposes:

1.  Attention to requests for information.

The legal basis for the processing of your data is the informed consent to respond to the queries raised through the website, which implies the acceptance of these conditions by the interested party.

1. Marketing.

The legal basis for processing your data for marketing purposes is your consent.

1. Usability and quality analysis (cookies)

User consent for the implementation of cookies.

For how long will we keep your data?

1. Information request.

We will process your data for as long as it is necessary to meet your request or query and for 1 year thereafter.

1. Marketing

We will process your data until you request to unsubscribe or cancel your subscription to the newsletter.

Will we share your data with third parties?

Personal data will not be transferred or communicated to third parties, except: under legal obligation, when we obtain your express consent or we understand that there is a legitimate interest on our part, which will be duly communicated.

However, we inform you that we are present on social media to keep our followers informed about the company’s news and services.

You should know that this website is not responsible for the use of data that these social media websites can make. However, when this data is generated in the social media website and derives from an interaction with our official account, we will be jointly responsible for the treatment together with the social media website.

Other technological services:

Companies of the “group” on the legal basis of the legitimate interest of Ab Living, Albir Hills Resort SAU, Sha Clinic Mexico SA, Caribbean Islands SLU, Resort SLU Riviera Isla Maya SA, Well Isla Mujeres SA, Nopalitos SLU, Hotel Isla Mujeres SLU, Well Hotel And Wellness SLU.

What are your rights when you provide us with your data?

We commit to respect the confidentiality of your personal data and to guarantee the exercise of your rights.

You can exercise them free of charge by sending us an email to rrotaeche@harbert.net, cclemente@harbert.net  simply indicating the reason for your request and the right you want to exercise.

In the event that we consider it necessary to be able to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

Ask us for access to your data that we have.

Ask us to rectify the data we already have. Keep in mind that, by actively providing us with your personal data by any means, you guarantee that they are true and accurate and you agree to notify us of any changes or modifications to them.

Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to treat them as we have previously informed you, or to the extent that we no longer have the legitimacy to do so.

Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it. If you have given us your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time.

Receive personal data that concern you and that you have provided us, in a structured format, for common use and mechanical reading, as well as to transmit them to another data controller.

On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to oppose the processing of your data.

Finally, we inform you of your right to file a claim with the relevant data protection control authority, in particular, with the Spanish Data Protection Agency.

Changes to the privacy policy

We may modify the information contained in this Privacy Policy when we deem it appropriate. In the event that we do so, we will notify you in different ways through the Platform, or even communicate it to your email address when the change in question is significant for your privacy, so that you can review the changes, evaluate them and, where appropriate, oppose or unsubscribe from any service or functionality.

Information about cookies

We use cookies and similar devices to facilitate your navigation on the Platform, to know how you interact with us and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and other information of interest.